HEALTHCARE BPO SUPPORT SERVICE
WHY YOU NEED HEALTHCARE OUTSOURCING?
WHY YOU NEED HEALTHCARE OUTSOURCING?
Healthcare business outsourcing can launch your business to unprecedented heights of success by delivering more with less. Maximize your resource by taking advantage of lower healthcare and non-patient care service operations cost.
While most Healthcare BPO companies in Philippines are affordable, not all of them can deliver critical and essential care to your patients through a variety of value-adding services. Logistics Medical Billing, Pharmaceutical BPO, Medical BPO and Med Billing are just few of those example.The goal of a Healthcare BPO is to always realize cost savings while increasing proficiency and CX. Do not equate quality to pricing alone, as there are plenty of factors to consider before getting a healthcare outsourcing firm.At Magellan Solutions, our focus is to make every dollars count by extending the value of your investments to provide patients with a consistent and fruitful experience. We have a roster of tenured agents with medical backgrounds who all undergo extensive trainings. By combining both technology and human skills, we can streamline interactions, improve CX, control costs, and increase process efficiency.We are also HIPAA-compliant, ISO 27001-compliant and GDPR-compliant firm. We secure the information of your patients to the highest standard. With 17+ years of industry experience, you can trust us to drive loyalty towards your company.We ensures that not only you will get the best out of your every penny by delivering stellar healthcare solutions. Let us help you elevate your business today!
OUR APPROACH TO HEALTHCARE BPO SUPPORT SERVICES
When it comes to Healthcare BPO, information accuracy, work efficiency and data security are the #1 priority.
We can certainly assure you that you will like our unique SME-pricing option, but this is not all. On top of flexible pricing:
We only hire skilled agents with proven expertise on Healthcare support services. We ensure better patient and customer experiences through analytics, talent, technology and our extensive business knowledge.We have an in-house comprehensive quality assurance team that makes sure our people meet the designated level of performance.By choosing us as your Outsourcing Healthcare BPO partner, we will help you become the industry’s most trusted Healthcare Leader.
MEDICAL CODING AND BILLING
Never miss any medical information or payment again with our Medical Coding and Billing services.
MEDICAL DATA ENTRY SERVICES
Looking for ways to store, access, and retrieve medical records? We got a solution for you! Hire us as your Medical Data Entry partner to witness how easy managing data can be.
TELEHEALTH
Give your patients outstanding health care treatment, health education, and health information right at the comfort of their homes through our high-quality telehealth services.
CLAIMS PROCESSING
Validate information, justification and authenticity of insurance claims in no time at all. Get yourself a dedicated Claims Processing team and change the way you work.
MEDICAL TRANSCRIPTION SERVICES
High level of data accuracy, fast turnaround time, plus guaranteed information security and protection. Outsource your Medical Transcription with us and expect nothing but outstanding service.
REDEFINE YOUR PERCEPTION TO CARE AND LET OUR HEALTHCARE OPERATION PROACTIVELY MANAGE AND OVERSEE YOUR PATIENT’S JOURNEY.
All it takes is one phone call. Our Business Development Team will tell you how we can nurture customer relationships based on customer insights and powerful AI innovations. By delivering more with less, we can make it easier to get things done.
TOP-NOTCH TALENT POOL
Feel confident to rely your processes with us. Our skilled agents will gladly help you get tasks done with quality and value.
24/7 SERVICES
We know that in the healthcare industry, time is important. Feel like we’re one with our round-the-clock services that enable us to work with you any time of the day.
VALUE-FOR-MONEY SERVICES
Remove the burden of your back-end healthcare processes. Outsource our competitively-priced yet high-quality services now and experience genuine value-for-money.
CUSTOM-FIT SOLUTIONS
Get the most out of what you pay for with our unique in its class custom-fit solutions. With the help of this feature, no part of the service will go to waste.
WHAT IS HEALTHCARE BPO SUPPORT SERVICES?
Med Billing
Medical Outsourcing
Medical Transcription
Healthcare Call Center
Data Processing
Data Entry
Telehealth
Telemedicine
And more! Healthcare BPO Support Services brings easy and cost-efficient solutions to all sizes of healthcare organizations. The purpose of a Healthcare BPO is to engage with customers to promote retention, loyalty and brand trust. Start up companies and small healthcare providers usually prefer to enlist a BPO partner to support them as they can see a clear increase in sales performance and patient’s condition because of it.If you are planning to get yourself a Healthcare BPO partner, you should get in the Philippines. Healthcare organizations have high praise on most Healthcare BPO Companies in Philippines because Filipinos have an innate ability to create harmonious relationship with their patients. Talking to Filipinos are so easy as well, the neutral accent and warm personality are the in-demand characteristics needed by patients.
WHAT ARE TYPES OF HEALTHCARE OUTSOURCING SERVICES BPOS CAN PROVIDE?
Healthcare encompasses all that is related to the medical industry. With that said, the most common services under it are Medical Coding, Medical Transcripting, and Medical Billing. But we can cater to other healthcare needs such as insurance processing and healthcare lead generation.
WHAT IS HEALTHCARE ACCOUNT IN BPO?
Healthcare account in BPO combines two separate identity into one. Healthcare is related to anything about the medical industry. Medical practices, medical consultations and insurance processing are few of the activities under the healthcare umbrella. On the other hand, BPO stands for Business Process Outsourcing and it is the practice of contracting a work to an external service provider. Healthcare account in BPO is basically all the things and resources contracted to a business outsourcing company. This may include the services availed or the people that manage a certain job and process.
WHAT IS HEALTHCARE PROCESS IN BPO?
The Healthcare Process in BPO is alike with how Healthcare Providers, Payers and Government Agencies serve their patients. BPOs can give out medical consultation, medical information and share medical data with patients. Although, BPOs can only provide care through digital channels like phones, e-mails and chats. Since Healthcare BPO do not have a physical representation like most healthcare organization, the scope of their diagnostic is limited. That is why they are referred to as support only to providers, payer and government agencies because they do not have the capacity to be actually present to inspect and ascertain patients.
WHAT IS HEALTHCARE IN BPO GOOD FOR?
Access to specialized talents
Improve patient
experience Acquire high-performing systems
Reduce risks
Increase data protection
Improve patient health condition
These are some of the reasons why it is a very in-demand service. It is a cost-efficient and viable solution to a medical firm’s persistent problems.
MAKE YOUR BUSINESS MORE ACCESSIBLE WITH OUR AFTER-HOURS ANSWERING SERVICE
Want to unlock an inbound contact center service for your business? Need to handle customer inquiries well and keep them happy and supportive of your brand? Our team will work to bring you the right inbound service solution for your specific requirements.
1
LET'S TALK ABOUT YOUR GOALS AND WHAT YOU WANT TO ACHIEVE REALLY FAST
Every good inbound campaign starts with us getting to know your business and goals.
2
THEN, LET'S ALIGN HOW YOU WANT TO MEASURE KPIS FOR SUCCESS OR WE CAN ALSO HELP SET IT FOR YOU
Our business developers, inbound call operators, and expert strategists can help set KPIs for you and manage them to scale efficiently. We can also help maintain your KPI standards, whichever is higher and more profitable for you.
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RINSE AND REPEAT, LET'S WORK TOWARDS MORE CAMPAIGNS AND UNLOCK MORE CAPABILITES
Our main purpose is to grow along with your business. We want to bring more talents to work with your inbound campaigns as your business scale up. We are happy to determine the full potential of what our inbound calling services can help your business needs.