BACK OFFICE SERVICES
WHAT IS BACK OFFICE SERVICES
WHAT IS BACK OFFICE SERVICES
Back office outsourcing work is the business activity of transferring a company’s back office process to a third-party provider. It assists businesses in delegating administrative jobs such as human resources, administrative, marketing, payroll and accounting, data entry, and IT to ensure efficient and sustainable operation. With back office support services, business owners can maximize the full potential of their resources, leading to positive business growth.
Your back office outsourcing services is where other businesses compete to satisfy the needs and wants of their target consumers. In the field populated by big corporations and many other SMEs, you can only keep your pace with a quality back office.
OUR APPROACH TO BACK OFFICE SERVICES
Outsource your back-office while maintaining the quality output as you would expect from an in-house work. Our back-office services covers Technical Recruitment, Data Management, Transcription, Legal LPO, Content/ Community Moderation, 3D Services, and Digital Marketing.Magellan Solutions offers a comprehensive suite of online back office work to accommodate all business’ back-office support. Our client list has been expanding each year. Thus we have decided to up the ante and offer new ones. We have very satisfied clients who have trusted our office administration outsourcing services. Such tasks include data entry or data processing, medical coding and billing, order processing, accounting, legal outsourcing, loans service, credit card processing, loan and credit card debt collection, applied engineering, and social media customer care.Our back-office transaction processing caters primarily to small and medium businesses because these businesses can appreciate growth the fastest. We’ve seen it a hundred times over.
DIFFERENTIATING FRONT OFFICE VS BACK OFFICE
Simply put, front office staff are the folks in contact with the consumers or clients. Meanwhile, the back office staff are the people behind-the-scenes working in administrative or support roles.
OUR OFFICE ADMINISTRATION OUTSOURCING SERVICES
Every department in a business is entrusted with various roles. These are critical to the development and growth of that entity. With all the business activities that you’ll be engaged in as a startup, it is essential that you keep adequate records of everything. At Magellan Solutions, one of our key responsibilities is to provide professional outsourced administrative services to our clients.
BANKING BACKEND PROCESS
Back-end operators play a major role for banks. Our back-end operators are the back-bone of your bank’s infrastructure as they help investment banks build business-critical trading apps that transmit prices, historic data, and execution orders to thousands of clients within milliseconds. Our unrivaled low latency and sequential message ordering make sure your users never miss a single tick.
THE TOP PERFORMING BACK OFFICE SUPPORT
Magellan Solutions as an outsourcing company takes care of the salary, benefits, and taxes. We also oversee the equipment, tools, and office space of your staff. As a result, you can have greater financial control and freedom, owing to the huge cost savings in labor, investments in equipment, office rental, and utility expenses.
OUTSOURCING BACK OFFICE DATA PROCESSING
Our team is experienced in providing data entry support for various sectors such as healthcare, insurance, finance, education, government, media, and manufacturing. As a full-service data entry company, we strive to take your business to the next level with easily accessible data. With our reliable support, save valuable time and focus more on core business aspects.
A GLOBAL PARTNER FOR YOUR GLOBAL VENTURES
A wide range of outsourcing solutions is fully customizable and cost-effective, enabling you to provide personalized service to your clients. You can also exercise greater flexibility with your financial resources. Because our outsourced staff are all highly-educated and trained experts in various specialized and technical fields, you’ll have the confidence of entrusting your back office functions to companies like us. Aside from competent staff, Magellan Solutions invested in computer technologies and IT equipment to deliver efficient, excellent, and expedited results to our international clients.
ACCOUNTING SERVICES
Quick to move to the cloud as SMEs increasingly see cloud computing and anything as-a-service (XaaS) as the starting option when considering new technologies. Accounting systems can be integrated into a complete solution to synchronize online and offline inventories and payments. Lower costs, greater flexibility, and the ability to support virtual or remote workforces are some of the important benefits that can be realized.
CRM SYSTEM
Offer the ability to integrate information about their customers from social media channels. Customer information from one platform (e.g. e-commerce, accounting) can be integrated into the CRM system, giving access to that information without duplication or delay. One benefit of this type of integration is the ability for new online customers to receive personalized service when they call.
ERP SYSTEM
Slower to adapt to trends such as cloud computing. However, we can develop cloud based products, and acquire smaller vendors that offer cloud-based products themselves. This interest on behalf of larger, well established companies demonstrates the growing importance of cloud solutions. This trend is promising, because an e-commerce solution can integrate with an ERP solution to provide better data access.
WHAT IS BACK OFFICE SERVICES?
Our offered services are already categorized into back office and front office activities. Back office processes are not considered the focus of a company. Tasks are being done even outside of the main team’s reach. It becomes ideal to outsource with the many benefits. On the other hand, front office activities are client-facing. This includes contact center services. Tasks are being considered the main focus of the business. But this does not mean they are not for outsourcing too. Many associate BPO with offshore call centers for these very reasons. The Philippines has led the world in outsourced voice services. Magellan Solutions has all the qualities of a reliable customer support provider. With almost two decades of service, we make sure that our staff reflects this time frame experience. Our agents are already trained to become customer service experts. They have the necessary tools, equipment, and knowledge. With this, they effectively serve you and your customers. We want to extend our services to small, medium, or even large enterprises. Thus we keep our rates highly flexible and competitive. Our company is ISO and HIPAA certified, so we can guarantee high-quality services. Get in touch with us now, and we will discuss how our company can help your business.
DETAILED EMAILS
24 hours is the current industry standard for receiving responses. This allows representatives plenty of time to research any needed issues. They would then have an effective response to the customers’ questions. Emails also end the difficulty in understanding the representative.
LIVE CHAT FOR URGENT MATTERS
Live chat support cuts the wait time for customer service, while still establishing an effective connection with customers. Instead of waiting for an email response or their phone call being queued, customers can receive a faster response from your brand. Customer experience will improve greatly and, in turn, would produce an increase in sales.
SOCIAL MEDIA FOR THE TECH SAVVY
Social media is being used for handling customer service issues and concerns. The customer’s question sometimes is being resolved with a quick response. This makes the character count for each social media a perfect way to relay the message. You can even take an extra approach. Search for your company name to find complaints or queries you can respond to.
CALL CENTER FOR SALES
The Philippines is already dubbed as the Call Center Capital of the World. This is being supported by employees who have proven their talent and skill. For outbound services, our trained agents help you make many calls in a day. Furthermore, our sales expertise and customer service allow you to understand your prospects’ needs. Our call center outsourcing services are also cost-effective. You can save more while receiving quality sales service.
LAUNCH A SMP SERVICE CAMPAIGN WITH US
As preferred company for small and medium-sized business owners, SMP Solutions provide world-class SMP services that do not only fulfill your requirements, but also exceed them.
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LET'S TALK ABOUT YOUR SMP REQUIREMENTS AND THE IDEAL EMPLOYEES YOU HAVE IN MIND
We want to connect you with the staff that gets your business and understands the importance of their role. Our ISO-certified onboarding process solves this for us both.
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THEN LET US PLAN HOW TO OPTIMIZE YOUR SMP SERVICE PROJECT WITH US; THE TIMELINES, THE RESOURCES, AND THE PROCESS AND SYSTEM YOU WANT IMPLEMENTED (OR WE CAN DO THIS FOR YOU)
We can either follow through your KPIs or we can help set it for you. We have an exhaustive list of successful clients across multiple industries that we can use as a model to pattern your engagement with us.
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FINALLY, LET'S GROW TOGETHER!
Our main goal for each and every client that we have is to see them grow indefinitely. From SMEs, our goal is to help you breakthrough both your short term and future monumental goals.