OUTBOUND CALL CENTER SERVICES FOR YOUR BUSINESS
SHOULD YOU DO OUTBOUND CALLING IN-HOUSE OR WITH AN EXPERT TELEMARKETING FIRM?
SHOULD YOU DO OUTBOUND CALLING IN-HOUSE OR WITH AN EXPERT TELEMARKETING FIRM?
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It’s no secret. Generating outbound leads is the fastest way to sales. Without the need to go through the long process of the marketing funnel.To be successful, you only have to find the perfect ratio between the volume of calls needed to make a successful sale. But sadly, this is still grossly guesswork.If yougenerate 1 successful sale every 100 cold calls, this does not mean the ratio is 100:1. There is a very big issue with this mindset especially if you only have a limited amount of lead data. You can’t expect your business to run for very long this way.That’s why at SMP Solutions, we focus on the quality of our sales and outbound teams. We hire talents that can make your 1 successful sale every 100 cold calls into 2, 5, 10 successful sale every 100 calls. So your business can realistically grow and we can be your permanent partner for outbound telemarketing services.For over 17 years, SMP Solutions outbound call center services help organizations to sell their products and reach out to new and existing customers with poise and professionalism. The company has been handling various direct marketing and outbound-related campaigns with existing clients from energy, education and retail industries at the helm. These years of experience in the call center industry is backed by its latest technology infrastructure, rigorous training sessions, quality assurance monitoring and a highly trained call center team. The result is increased sales and improved ROI using the best outbound call center strategies.
WHAT OUTBOUND CALLING SERVICES ARE RIGHT FOR YOUR BUSINESS?
Not sure what outbound service you need? Ask SMP Solutions, a leading outbound call center provider in the Philippines. We cover a broad range of services that will surely fit what you need – no matter how tailored and customized it is.
TELEMARKETING SERVICES
We gather pre-qualified leads that is ready to become your paying customers. We provide 100% transparency across all of our outbound telemarketing efforts via real-time reporting to track both the lead quality and the performance of our sales teams.
LEAD GENERATION SERVICES
This service applies to both B2C and B2B lead generation for your business. We perform lead qualification, lead list updating, local lead generation to help ensure your sales funnel remain full and ready to close and convert
APPOINTMENT SETTING SERVICES
This is a custom-fit solution for businesses or individuals that require a process-based approach to manage their appointments and schedules. We can do personal, b2b, legal, and medical appointment setting that comes with ISO-certified guarantee and GDPR, HIPAA, PCI DSS data security compliance and certifications.
SURVEY PROCESSING SERVICES
Telemarketing Services
Lead Generation Services
Appointment Setting Services
Cold Calling Services
Telemarketing Services
Lead Generation Services
Appointment Setting Services
Cold Calling Services
COLD CALLING SERVICES
Enjoy superior cold calling services that comes with professionally studied and tested sales scripts. Our expert outbound representatives all pass our Global Standard Sales Representatives vetting process. Take confidence in our world-class talents to reach out to your prospects the right way.
OUTSOURCE TELESALES
Hire results-driven teams to sell your products and services directly to leads. Maximize your outsourcing budgets with our affordable telesales operation costs and lower attrition rates. We guarantee full performance and leads tracking so we can easily scale, rinse, repeat and win more sales!
MARKET RESEARCH SERVICES
Get affordable market research support for your overflow projects without the need to hire new staff. We provide bespoke B2C and B2B solutions for market research agencies, private companies, and public institutions.
HOW OUTBOUND CALL CENTER SOLUTIONS DRIVE BUSINESS CONTINUITY AND BRAND RELEVANCE
INCREASE SELLING TIME FRAME
Spend less time on time-consuming calls. Our professionally trained outbound agents can make their way to the decision maker or the right contact by eliminating negotiations with assistants or receptionists, getting voicemail, being put on hold and/or waiting for an answer.
CONSISTENT QUALITY ASSURANCE REVIEW
Achieving only the best results for your campaigns. Magellan’s QA teams carefully assess every call and document info, areas of improvement, summaries, and detailed statistical reports. Sales team leaders monitor the overall performance of the team with the goal of meeting sales targets. They make sure that each agent contributes to the objective.
VALUE GENERATING CALL CENTER
We create unique processes according to the individual needs of our clients with the help of our implementation, recruitment, training, quality assurance and management teams. Our onboarding process is something we are proud of. It’s a fact that we are the only call center in the Philippines offering this.
BEST-FIT CALL CENTER INFRASTRUCTURE
Using Zendesk, NetSuite, and ViciDialer among other call center software for outbound campaigns? We have it. Our custom-fit outbound contact center solutions aligns with your operations and its nuisances so you can start immediately.
24/7/365 OUTBOUND OPERATIONS CONTINUITY
We have close to over 1000 FTEs that cover all regional time requirements depending on the business quarter. We also have genuine flexible shared services, ISO-certified business security and continuity to ensure we always finish what we started and have our clients come back for more.
ACROSS THE BOARD FULL BUSINESS TRANSPARENCY
We do not buy or sell prepared lead data lists for any of our clients and vendors. This is one of our recipes for success over the last 17 years we’re in business. It’s all about integrity and consistency. Our clients are the ones who provide the lead data to call or we can perform a data mining service to help our clients uncover leads they already have sitting in their database.
WHY YOU SHOULD WORK WITH SMP SOLUTIONS
OUR OUTBOUND SERVICES ARE SIMPLY MUCH BETTER THAN THE REST
We make more calls in a day, close more deals, and provide a cost-effective way to manage your sales team with us. Our integrated CRM systems ensure you have all the necesary level of control over the outbound operation for your company.
WE ARE THE #1 PREMIERE SME-FOCUSED AND LOCAL CALL CENTER AND BPO FIRM IN THE COUNTRY
We are not a business idea bootstrapped elsewhere. For over 17 years, we have continued to challenge ourselves to do better and become the standard BPO call center in the Philippines servicing the rest of the world. We are here to stay.
MULTI-INDUSTRY DISCIPLINE AND SERVICES
We have serviced enough variations to business models and industries over our almost 2-decade run. When you work with us, expect the full benefit of our best case studies, best practices, and best business protocols.
WE SPEAK YOUR LANGUAGE
Our main focus for the last 17 plus years has never changed course. It is to help SMEs grow through effective call center and BPO services to drive customer satisfaction and continued business excellence.
WHAT IS AN OUTBOUND CALL CENTER SERVICES?
An outbound call center service focuses on making calls and connecting to potential customers. Businesses use this service for their customer acquisition, sales, lead generation, appointment setting, or market research efforts.Take note that it is different from inbound call center services which are used primarily for answering calls or emails.
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WHAT ARE THE BENEFITS OF OUTBOUND CALL CENTER SERVICES?
Organic searches and paid advertisements are not enough to reach a wider market. Sometimes, you have to remind your customers and tap your prospects one-by-one to inform them about your products or services. While doing it, you must be ready to guide them in their purchasing decision.
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WHAT ARE THE PERKS OF OUTSOURCING AN OUTBOUND CONTACT CENTER?
Outsourcing to theappropriate outboundcall center can giveyouthese benefits:Make more sales calls in a dayClosemore deals A cost effective way of maintaining a sales team
Integrate CRMs when making cold calls to increasecustomersatisfaction and lessentheir annoyanceReal time reporting Reach a wider marketIncrease customer retention ratesRegular and continuous monitoring to check theservice quality.
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HOW TO CHOOSE THE RIGHT OUTBOUND CALL CENTER OUTSOURCING PROVIDER?
In selecting the best provider, make sure that they offer competitive outbound call center pricing and have years of experience to ensure they know what they’re doing. Because a lot of new firms today all look nice, but their performance is another thing.
LAUNCH AN OUTBOUND CALL CENTER CAMPAIGN WITH US
1. LET'S TALK ABOUT YOUR OUTBOUND OUTSOURCING GOALS AND WHAT YOU WANT TO ACHIEVE REALLY FAST AND HOW DO YOU PLAN ON GETTING THERE WITH US
Every good project starts with laying out the groundwork in the best possible light. Our international business development team does this for breakfast.
2. THEN LET US PLAN HOW TO OPTIMIZE YOUR OUTBOUND CAMPAIGN WITH US; THE TIMELINES, THE RESOURCES, AND THE PROCESS AND SYSTEM YOU WANT IMPLEMENTED (OR WE CAN DO THIS FOR YOU)
The most critical part of our project is the ability to follow roadmap/plan towards success while establishing KPIs as measures for success. We help supply you with the best human resource, call center technology systems, and the right management so you can start hitting goals fast.
3. FINALLY, LET'S MEASURE, GROW, AND SCALE UP MORE PROJECTS TOGETHER!
Our main goal is to grow along with you. We believe in mutual benefits and your success is literally our success. Take confidence that we just as equally invested in the progress of your campaigns with us.
