TELECOM BPO SERVICES
WHY YOU NEED TELECOM BPO SERVICES?
WHY YOU NEED TELECOM BPO SERVICES?
Partnering with an outsourcing can lead your Telecom company to more success than what you think. It is because Telecom BPOs can provide support for companies from data processing, software development to digital marketing at a cost-effective rate.
We understand your concern. With the growing digital ecosystem, the demand to acquire and retain customers become a difficult challenge to overcome. Business struggles to create value-adding services without spending all of their resources. Efficiency is hard to achieve as well, with the growing connectivity demand from customers.That is why the focus of Magellan Solutions is to be the answer to your persistent problems. We deliver superior business value by combining a mix of technology, data analytics and process expertise at a minimum costs. Our top-notch Business Process Management service will help you fulfill the demand for connectivity.Security is not a problem with us too. We are an ISO 27001-certified, HIPAA-compliant and GDPR-compliant company. And our pool of talented agents undergo months of extensive training to master customer service and understand the importance of data protection for a company. We also have an inhouse quality assurance team to make sure that all of our people are working hard to achieve your goals.Upgrade your business now with a Telecom BPO partner. By choosing us, you can guarantee that the quality of service will never drop.
OUR APPROACH TO TELECOM BPO SERVICES
Take advantage of our Telecom BPO services and yield desirable results in no time.
Before we let you know about our pricing options, let us talk about what other things we can offer. On top of flexible pricing:
We only hire skilled and professional agents that will suit your business needs.
We have the best-in-class technology to facilitate day-to-day process without fail.
We will provide you with regular reports and access to our systems to keep you in the loop.
Outsource your Telecom BPO with us now to see desirable growth on business productivity and efficiency.
INBOUND CALL CENTER
Let your clients know you care. Get our inbound call center service and never miss a call again. Our live agents are with you 24/7 to cater to your customer needs and demands.
CALL CENTER SERVICES FLEXIBLE PRICING
We pride ourselves as the top BPO company for SMEs, so we allow flexible pricing options to any businesses in the industry.
PROFESSIONAL TELECOM CALL CENTER SOLUTIONS
We have more than 17 years of experience in the industry. That means we have an effective and efficient process of working with our clients.
OUTBOUND CALL CENTER
Our proactive team of outbound agents can keep your phones ringing. Our outbound team of expert agents can help you convert more sales by strategically targeting leads.
B2B TELECALLING SERVICES
Make sales call easy with our B2B Telecalling Services. You will never have to worry about contacting your business clients anymore and updating them about the services they availed.
LET'S FOCUS ON IMPROVING EFFICIENCY AND PRODUCTIVITY RATHER THAN WASTE RESOURCES
When you connect with us, our Business Development Team will tell you how we can help improve your CSAT and CRM scores. By using the right mix of customer-centric approach and technology focus, we can better scale KPI and SLA results at a lesser cost.
TRUSTED STRATEGIES AND PROCESS
Our proven strategies and process can help you launch your company towards success. The combination of target marketing and stellar customer service will surely convert potential leads to sales.
STATE-OF-THE-ART EQUIPMENT
No need to purchase expensive equipment anymore. We have state-of-art equipment and software we can share with you once you become our partner.
COST-EFFECTIVE SERVICES
Too afraid to miss another call? Avoid hang ups and let us help you grow your business! Our affordable services is packed with quality that definitely gives value-for-money.
ISO-CERTIFIED BUSINESS PROCESS OPERATIONS
Magellan Solutions complies with ISO 27001, PCI DSS, and HIPAA guidelines to ensure the security of your sensitive company data.
WHAT IS TELECOM BPO SERVICES?
Telecom or Telecommunication Business Processing Outsourcing helps a telecom company get specialized services outside of what they normally do, such as acquiring new customers. Compare to large companies such as Verizon and AT&T, SME companies lack the proper resources to be at par with these giants. That is why Telecom BPO aims to help entrepreneurs to have affordable solutions to their limitation and constraints. With the telecom industry gaining more popularity over the years, Telecom BPO is also becoming the most sought services by businessmen.
WHAT ARE THE DIFFERENT TELECOM BPO SERVICES?
Telecommunication
Broadband Internet
Cable Satellite TV
Phones Wi-Fi
3G and 4G services
Telephone Lines
Mobile Network
Internet Service Providers Broadcasters
WHAT IS THE DIFFERENCE BETWEEN OUTSOURCING AND INHOUSE?
Outsourcing allows you to subcontract a third party to carry out some of your operational tasks. Many businesses leverage outsourcing services when they need skills that are not present within their organization. In this business practice, you can extract the skills you need without investing in a full time or even part-time hire. In-house staffing, on the other hand, requires you to employ new in-house staff. It proceeds through a step-by-step process. In this practice, you will be reaching a pool of candidates through job postings, job referrals, advertisements, and eventually hiring the most qualified candidate. With an onsite staff, you must offer a competitive salary, room for growth, and other on-office perks to keep them motivated for future projects and help the company in other ways.That is why in-house is far more costly than outsourcing.
HOW MUCH DO TELECOM BPO SERVICES OUTSOURCING COSTS?
The answer is, it depends. There is no definite amount on the cost of outsourcing, but it more affordable compare to in-house staffing since you don’t need to pay for utilities, equipment and infrastructure anymore. We based the costs of a Telecom BPO on the number of seats you will take, the service you will get and the set targets you will set.
MAKE YOUR BUSINESS MORE ACCESSIBLE WITH OUR AFTER-HOURS ANSWERING SERVICE
Want to unlock an inbound contact center service for your business? Need to handle customer inquiries well and keep them happy and supportive of your brand? Our team will work to bring you the right inbound service solution for your specific requirements.
1
LET'S TALK ABOUT YOUR GOALS AND WHAT YOU WANT TO ACHIEVE REALLY FAST
Every good inbound campaign starts with us getting to know your business and goals.
2
THEN, LET'S ALIGN HOW YOU WANT TO MEASURE KPIS FOR SUCCESS OR WE CAN ALSO HELP SET IT FOR YOU
Our business developers, inbound call operators, and expert strategists can help set KPIs for you and manage them to scale efficiently. We can also help maintain your KPI standards, whichever is higher and more profitable for you.
3
RINSE AND REPEAT, LET'S WORK TOWARDS MORE CAMPAIGNS AND UNLOCK MORE CAPABILITES
Our main purpose is to grow along with your business. We want to bring more talents to work with your inbound campaigns as your business scale up. We are happy to determine the full potential of what our inbound calling services can help your business needs.