OMNICHANNEL CONTACT CENTER
WHY DO YOU NEED OMNICHANNEL CUSTOMER ENGAGEMENT?
WHY DO YOU NEED OMNICHANNEL CUSTOMER ENGAGEMENT?
You will have the luxury to try several business strategies through omnichanneling. Then you can choose which omni channel customer engagement solutions that best suits your operation. Many companies are outsourcing omnichannel call center to maximize the full potential of their business. When looking for a multi channel contact center partner, you must make sure that they have a wide range of platforms to offer for your customers. The service quality should be a consideration as well since they will directly interact with your clients. That is why here in Magellan Solutions, we take pride in the quality of our customer service. Our 17+ of BPO experience is a statement on how well we provide excellent customer service to our business partners. But instead of stopping, we are continuously discovering new ways to reach customers to further expand your business. On top of outstanding service quality, we also offer ISO-certified and HIPAA-compliant omnichannel call center supporting widely used tools and CRMs. We also guarantee a secured facilities for your business information. We provide non-disclosure agreements so you are legally protected by data privacy.
OUR APPROACH TO OMNICHANNEL CONTACT CENTER
Knowledge in using different platforms is the key to an excellent omnichannel outsourcing service.
We can guarantee a full access on prospect customers in every possible channels using omnichanneling tools. But that is not the only advantage we can provide to you. Our multi channel customer service agents are also excellent in handling different situation. Here’s how we do it.we hire people that has deep knowledge in using different platforms and has great communication skills.
we conduct training that will enhance their omnichannel and crisis management skills.we provide mock calls to ensure that agents are ready to work for your customer service team. You can expect an excellent outcome when you open up your business in different platforms. Our team will improve your customer service relation and your business will eventually gain more good reviews from different websites.
OMNICHANNEL CALL CENTER
Our team can definitely provide an excellent customer service for your inbound call center. Our agents are the best in neutral accent so your clients can understand and interact with them properly.
EMAIL MULTI CHANNEL CONTACT CENTER SOLUTIONS
Use our email service to interact with your B2B transactions. Our team can provide professional and well written email templates that will clearly convey your business proposals.
OMNI CLOUD MEANING
Empower your operation with your internet service provider using a clear access to the most innovating network. Software-defined networking or SDN based omni cloud will easily manage all of your channels for your customers.
NON-VOICE OMNICHANNEL CONTACT CENTER SOLUTION
Hire people who will entertain your customers’ inquiries over chat. Experience fast and efficient response time as our agents are well-trained and have an exceptional typing skills.
MULTI CHANNEL VS OMNI CHANNEL CONTACT CENTER
Get rid of long call queues by having an IVR that will sort out customers’ concern without talking to an actual representative. Use our advance software to integrate this service into your operation.
DON'T LIMIT YOURSELF! GAIN ACCESS TO THOUSANDS OF CUSTOMERS USING OUR OMNICHANNEL CALL CENTER SERVICE.
Our Business Success Managers will provide you outcomes that you can expect when you outsource your omnichannel customer support service. We will help you in setting up your KPIs to measure the performance of your business. Once we figure out the benchmarks, number of people you need, and software, then we can start discussing the cost of service.
SKILLED OMNICHANNEL CUSTOMER SUPPORT REPRESENTATIVES
We train our agents to be well-versed in different platforms to easily adapt in various channels available. Prior training, we checked their previous engagements to make sure they are experienced in customer’s interaction
FAST ONBOARDING PROCESS
We will immediately launch your campaign to achieve the best possible result in a given time. Our team will develop personalized business strategies that fits your operation.
AFFORDABLE OMNICHANNEL SERVICES
Our pricing for our services are very flexible. We will depend on the total cost on the kind of service you need. No need to worry as we don’t have a minimum requirements to partner up with you. We understand that start-up businesses don’t need large call center team.
CONTINUOUS SYSTEM UPGRADE
Omnichannels are changing overtime. Our software are very adaptable for any upgrades available. That way, you can have an access to latest technologies for your business.
OMNICHANNEL CONTACT CENTER
Multi channel contact center involves client interaction across different platforms. It includes voice, chat, email, and social media. The goal of omni channel customer engagement solutions is to connect with a wider range of customers through various touchpoints. A software where you can navigate all these platforms is important to avoid any confusion when it comes to omnichanneling.Besides software, another good benchmark for an excellent omnichannel call center is ISO-certification, GDPR, and HIPAA compliance depending on the nature of the business. These regulatory organizations ensure that the omni channel BPO has the best security for your data privacy.
WHAT IS OMNICHANNEL CONTACT CENTER?
Omnichannel contact center is a helpful service for business and customers too. It allows business to expand their target audience as they can engage with different prospects from various platforms. Furthermore, customers can easily find you anywhere through multichanneling.
WHAT IS OMNICHANNEL CONTACT CENTER OPERATION?
In operating your omnichannel contact center, you need to manage several platforms to ensure the quality of your service. Therefore, it is not practical for any start-up business to manage multi channel service on their own as it needs several tools like software. You also need quality assurance officer to monitor the performance of your agents.
WHY OMNICHANNEL CONTACT CENTER?
Your business becomes more flexible when you outsource your omnichannel contact center. You no longer have to worry about managing your customer service as the BPO firm can supervise it for you. Moreover, you can focus on other important business matter, like business expansion.
IS OMNICHANNEL CONTACT CENTER FOR SMALL AND MEDIUM BUSINESS
Offshoring your omnichannel operation will give you leverage against your competitors since you can have an access to more options. These options will allow you to build a better customer relationship compared to other companies.