24/7 ANSWERING SERVICE

We are the #1 24 7 Answering Service for Small Business. Phone answering service is one of our expertise when it comes to inbound call center. Your valuable customers deserve a friendly customer service.
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WHY DO YOU NEED TO OUTSOURCE 24/7 BUSINESS ANSWERING SERVICE?

Outsourcing your 24 Hour Answering services can provide a better customer satisfaction score for your business. Making your live answering services available after-hours will also introduce you to a wider range of prospective clients. Most of customers are only available after they work during the day. So, if you’re still operating from 9-5 then you’re behind the times! However, availability is not only the factor you should consider. You must look at the quality of the answering service companies for your customer. It is hard to provide great quality telephone answering service if you have too much in your plate. The thing is, you don’t have to do all the work by yourself. Magellan Solutions is here to assist you in after hours answering service. We've been providing inbound call center service for many SMEs for almost too decades now. Phone answering service for small business is beneficial because of our affordable pricing. We understand that start-up companies don't need an extensive customer service team. For this reason, we are not requiring any minimum number of seats for you operation. You will have the freedom to set up your own as we guide you along the way. As a business owner, we know how protective you are with your sensitive information. That is why we set up strict security implementation to safeguard your data. We have ISO-certification as a proof of our hardwork in fortying our data security.

WHY DO YOU NEED TO OUTSOURCE 24 7 BUSINESS ANSWERING SERVICE?

Female professional call center telesales agent wear wireless headset using a computer in customer care support service office with team.

Outsourcing your 24 Hour Answering services can provide a better customer satisfaction score for your business. Making your live answering services available after-hours will also introduce you to a wider range of prospective clients.

Most of customers are only available after they work during the day. So, if you’re still operating from 9-5 then you’re behind the times! However, availability is not only the factor you should consider. You must look at the quality of the answering service companies for your customer.

It is hard to provide great quality telephone answering service if you have too much in your plate. The thing is, you don’t have to do all the work by yourself. Magellan Solutions is here to assist you in after hours answering service. We’ve been providing inbound call center service for many SMEs for almost too decades now.

Phone answering service for small business is beneficial because of our affordable pricing. We understand that start-up companies don’t need an extensive customer service team. For this reason, we are not requiring any minimum number of seats for you operation. You will have the freedom to set up your own as we guide you along the way.

As a business owner, we know how protective you are with your sensitive information. That is why we set up strict security implementation to safeguard your data. We have ISO-certification as a proof of our hardwork in fortying our data security.

OUR APPROACH IN 24/7 LIVE ANSWERING SERVICE

Service quality must be the top priority when outsourcing 24 7 answering service.
It is a given fact that outsourcing can reduce your operational expense. But this is not the only thing separates us from other BPO companies. We can give you a world-class 24 hour virtual receptionist by following the formula we are doing for almost twenty years. Here’s how we do it:
We hire talents based on the criteria that you will give to us.
We will give them rigorous training about customer service and crisis managements.
We will conduct mock calls to ensure their preparedness before the actual onboarding.
We guarantee an excellent customer support for your business. All of our outsourcing partner receive a favorable feedback from their customers because of our 24 7 call answering service.

Answering Service for Small Business

The world never sleeps, so should your business. Hire people that will attend on your customers’ inquiries even if you’re not around. It will surely increase your customers’ satisfaction knowing that your are available anytime.

Weekend/Holiday Live Answering Services

Weekend and holidays shouldn’t be a hindrannce to your operation. We provide a team that can also work during these days. Expect a better feedback from customer knowing you can entertain them during these days.

Answering Service Care

Don’t just rely on your answering machine. Schedule meetings and appointments even after business hours. Hire people who will organize your calendar. All you have to do is call them in the morning.

Virtual Receptionist Service

Don’t just rely on your answering machine. Schedule meetings and appointments during after business hours. Have your files and documents ready before your normal business hours

Local Answering Service

We can connect your business phone number to our system so whenever someone will call you after hours, it’ll be routed on our live answer service. Additionally, our team have the best neutral accent in the BPO industry. Your customer will comfortable talking them as they will sounds like a local.

Don't sleep on our services. More businesses are now getting their own 24/7 answering service team. Let us help you.

Our Business Development Managers will guide you in your outsourcing journey with us. We will help you figuring out the needs of your service. From the software we should use to the number of people you need, we got you covered! We have no minimum requirements for our service. Our goal is to help your business grow further.
Make Things Happen, Let's Work Together.

Our current benchmarks for inbound calling services

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Flexible Pricing Option for SMEs

AFFORDABLE 24/7 CALL CENTER ANSWERING SERVICE

The cost of our service is very flexible as we depend on the program and number of people that you need. We understand that SMEs don’t need large call center operation so we have no minimum requirements for our operation.

ACCESS TO THE BEST AND MOST SKILLED PROFESSIONALS AVAILABLE

Philippines is the “Call Center Capital of the World”. Many Filipinos strive as a talented agent in customer service. Don’t shy away from the opportunity to work with best customer service team possible.

IMMEDIATE RESPONSE

Get a high level of customer satisfaction when you outsource our 24/7 answering services. We will provide your customers with immediate response to all of their inquiries and concerns.

AUTOMATED SOLUTIONS

Need an all-day customer support? We can provide you with an automated call center solution for all the basic concerns of your customers.

WHAT IS 24/7 ANSWERING SERVICE

After hours reception service is a call center program that aims to make your business operates non-stop. Telephone message is important in every business especially in start-up business. Great live operator answer service can give more good advantages to your product such as higher customer satisfaction rate and customer retention. Your business will also get more prospect clients as existing customer can spread a word about your business operations. Aside from that, a dependable business call answering service will gain loyal customers. Faithful clients is important if you are just starting to build your business reputation. More telephone answering companies are now creating their own after-house call center to prepare them in business expansion.

WHAT IS 24/7 ANSWERING SERVICE?

24 7 answering is a feature in your business where your customer can talk to a live agent anytime. Many customers prefer to speak with agents even after hours because that is the only time that they are available. You can also get a virtual receptionist on weekends and holiday. It’ll make your service more accessible to more people.

HOW MUCH DOES 24/7 ANSWERING SERVICE COST?

There is no definite pricing for an after hours answering service. It’ll depend on the service you need, software you will use, and number of agents. However, there are some companies that needs a required number of seats before providing a service. This is not practical for small businesses since you only need a couple of people to work for you and some companies are expecting more than 100 seats before operating.

WHAT ARE THE DIFFERENT TYPES OF 24/7 ANSWERING SERVICE

The most common type of 24 7 answering service is customer care support. Customer can contact your customer service team to inquire about your product. They can either assists them or forward the concern to you the next day. Another type of 24 7 support is appointment setter where clients can call them and arrange a meeting with you during normal business hours. It is common for medical clinics where agents will set the schedule of a doctor.

IS 24/7 ANSWERING SERVICE OKAY FOR SMALL OR MEDIUM BUSINESSES?

Having an after hour answering service will greatly benefit small and medium business. People will rely on your service since they can depend on you anytime. It is important for SMEs to get loyal customers specially they are just starting to build their business profile.

MAKE YOUR BUSINESS MORE ACCESSIBLE WITH OUR AFTER-HOURS ANSWERING SERVICE

Want to unlock an inbound contact center service for your business? Need to handle customer inquiries well and keep them happy and supportive of your brand? Our team will work to bring you the right inbound service solution for your specific requirements.

1

LET'S TALK ABOUT YOUR GOALS AND WHAT YOU WANT TO ACHIEVE REALLY FAST

Every good inbound campaign starts with us getting to know your business and goals.

2

THEN, LET'S ALIGN HOW YOU WANT TO MEASURE KPIS FOR SUCCESS OR WE CAN ALSO HELP SET IT FOR YOU

Our business developers, inbound call operators, and expert strategists can help set KPIs for you and manage them to scale efficiently. We can also help maintain your KPI standards, whichever is higher and more profitable for you.

3

RINSE AND REPEAT, LET'S WORK TOWARDS MORE CAMPAIGNS AND UNLOCK MORE CAPABILITES

Our main purpose is to grow along with your business. We want to bring more talents to work with your inbound campaigns as your business scale up. We are happy to determine the full potential of what our inbound calling services can help your business needs.